Conditions of Sale & Return Policy

Conditions of Sale

1. Introduction

These Conditions of Sale govern the offer and sale of products on www.wichudafashion.com (the “Website”). The products are sold directly by Wichuda Co., Ltd. (the “Vendor” or the “Provider”), headquartered in Thailand at 36/44 Moo. 2, Koh Kaew Muang, Phuket 83000, with a Tax Identification and VAT number of 08355564010364. These Conditions of Sale apply to end-users of the Website, referred to as “Consumers”.

Should you require additional information regarding orders, payments, shipping, refunds, or returns of products purchased on www.wichudafashion.com, please feel free to contact the Vendor at info@wichudafashion.com. For comprehensive legal information, kindly refer to the sections on Conditions of Use, Privacy Policy, and Return Policy on the Website.

2. Definitions

To ensure transparency and reduce potential misunderstandings:

1. Vendor or Provider: Wichuda Co., Ltd., including legal entity details, contact information, and identifiers.
2. Consumer: An individual using www.wichudafashion.com for non-commercial purposes.
3. Products/Services: All items offered on Vendor’s platform.
4. Order: The process of making a purchase on Vendor’s platform, encompassing order placement, payment, and user responsibilities.
5. Payment and Billing: Clarifies payment processing, accepted methods, billing cycles, and additional fees.
6. Shipping and Delivery: Details shipping procedures, times, costs, and how to address delays or lost orders.
7. Returns and Refunds: Explains our return and refund policies, including conditions for returns, the return process, and refund details.
8. Return Eligibility: Specifies conditions under which returns are accepted.
9. Return Process: Describes the steps for requesting a return, including timelines and contact information.
10. Refund Process: Details how refunds are processed, including timeframes and methods.

3. Our Business Policy

1. Consumer Definition:
   1. The Vendor offers products on www.wichudafashion.com exclusively to “Consumers” for personal use.
   2. A “Consumer” is an individual not purchasing products for trade, business, or professional purposes.
   3. The Vendor reserves the right to decline orders not adhering to this policy.
2. How to Place an Order with the Vendor:
   1. To place an order on www.wichudafashion.com, complete the online order form following the provided instructions.
   2. The order form summarizes these Conditions of Sale, product information, prices, payment methods, shipping terms, costs, and return conditions.
   3. Orders are deemed submitted when received and verified by the Vendor.
   4. Please read and retain a copy of these Conditions of Sale before submitting an order form.
3. Order Processing:
   1. The Vendor may refuse orders without sufficient guarantees of solvency, incomplete or incorrect information, or product unavailability.
   2. In such cases, the Vendor will notify the user of the order’s non-fulfillment and provide reasons.
   3. If ordered products are unavailable, the Vendor will inform the user within thirty (30) days after the order and refund the purchase amount if payment was made.
4. Acceptance of Conditions:
   1. By submitting an order form, you accept these Conditions of Sale unconditionally.
   2. If you disagree with certain provisions, please do not place an order on www.wichudafashion.com.
5. Additional Conditions:
   1. Upon order submission, you accept these Conditions of Sale and any further conditions on www.wichudafashion.com, even via links, including Conditions of Use and Privacy Policy.

5. Guarantees and Product Price Indication

1. Product Offer:
   1. The Website exclusively offers products bearing the “Wichuda” brand, produced by the Vendor or authorized manufacturers.
   2. Second-hand, flawed, or lower-quality products are not sold.
2. Product Descriptions:
   1. Product characteristics are displayed on www.wichudafashion.com, but actual products may vary slightly due to factors like internet browsers or monitors.
3. Price Changes:
   1. Prices are subject to change, so review the final sale price before submitting your order form.
4. International Orders:
   1. Orders from countries not selected for shipping or locations where the Vendor can’t deliver are not accepted.
5. Product Authenticity:
   1. Products come with an identification tag and the “Wichuda” brand label; please don’t remove them.
6. Return Eligibility:
   1. The Vendor reserves the right to refuse damaged products, products without tags or brand labels, or those altered in quality.

6. Payment

1. Payment Methods:
   1. Pay for products and associated shipping using the methods specified on the order form.
2. Credit Card Security:
   1. Credit card information is sent to an external payment service provider (OPN) via secure encryption. The Vendor uses this information only for transaction processing, refunds, and fraud reporting.
3. International Transaction Fees:
   1. The Vendor does not impose extra charges beyond the purchase amount; any additional fees on your bank statement are issued by your bank.

7. Shipping and Delivery of the Products

For specific product shipping and delivery details, refer to this Website’s relevant section, which forms an integral part of these Conditions of Sale and is considered read and accepted upon order submission.

8. Customer Service

Contact the Vendor at info@wichudafashion.com for additional information or clarifications.

9. Return, Exchange, and Refund

1. Product Quality Assurance:
   1. Before shipment, each product undergoes quality control.
   2. The Vendor guarantees product quality, and returns or exchanges are exceptional and at the Vendor’s discretion.
2. Return Process:
   1. Refer to the Return Policy for return and exchange or refund information. The Return Policy is an integral part of these Conditions of Sale and is considered read and accepted upon order submission.

10. Privacy

1. Privacy Information:
   1. Read the Privacy Policy on the Website for details on how personal data is processed.
2. User Data Security:
   1. Additionally, review the Conditions of Use for important information on data processing and security systems used.

11. Applicable Legislation

These Conditions of Sale are governed by Thai law, specifically:

• Electronic Transactions Act (ETA): B.E. 2544 (2001) and (NO. 4) B.E. 2562 (2019)
• Consumer Protection Act: B.E. 2522 (1979)
• Computer Crime Act: B.E 2550 (2007)
• Personal Data Protection Act (PDPA): B.E. 2562 (2019) and B.E. 2566 (2023)

12. Dispute Resolution

Any dispute related to these Conditions of Sale may be resolved through negotiation within 30 working days from the date of notification. If a resolution is not reached within this period, the dispute may be referred to the competent Authority or Court of Thailand.

13. Amendments and Updates

These Conditions of Sale may be amended due to new laws or regulations. New Conditions of Sale become effective upon publication on www.wichudafashion.com.

Return Policy

1. Purpose of the Return Policy

The purpose of Wichuda Co., Ltd. (the “Provider” or the “Vendor”) is to ensure Consumer’s satisfaction. If you are unsatisfied with your order for any reason, please contact the Provider at info@wichudafashion.com or send correspondence to Wichuda Co., Ltd. Head Office, 36/44 Moo. 2, Koh Kaew Muang, Phuket 83000, Thailand.

Each product undergoes quality control and is individually inspected by the Provider before shipping to ensure perfect conditions, excluding defects. Consequently, the Provider does not accept returns, exchanges, or refunds unless they meet the conditions specified in this Return Policy.

2. Return and Exchange Eligibility 

The Provider will accept returns, exchanges or refunds when it is evident that products were damaged during shipping due to reasons unrelated to the Consumer’s liability. No size exchanges are allowed for any reason.

3. Return and Exchange or Refund Process

Consumers may apply for a return and exchange or refund of purchased products by sending a letter within seven (7) days from receiving the products. Consumers must provide unquestionable evidence of shipping-related damage, unrelated to the Consumer’s liability.

If the Provider accepts the return of damaged products, Consumer must return the products within seven (7) days from the date of acceptance, using the shipping company specified by the Provider at own expenses.

Once the product is returned, the Provider will process the exchange or refund if specific conditions are met:

1. The return request is submitted correctly within seven (7) days of acceptance via email or mail.
2. The product is unused, unworn, unwashed, and unaltered.
3. The identification tag is still attached.
4. The product is in its original packaging.
5. Products from a single order are returned in a single shipment.

If all the conditions mentioned above are cumulatively met, the Provider will proceed with the exchange or refund of the full purchase price.

If a refund is approved, it will be processed within fifteen (15) days from the date of acceptance. The refund time depends on the payment method used.